Dealerships Communications Specialist

Baytowne Hyundai is currently seeking a Dealership Communications Specialist to join our team of customer focused professionals within our high volume and process-driven dealership.

Key Accountabilities & Objectives:

• Manage incoming internet and phone inquiries and proactively pursue additional customer leads
• Set appointments for customers to come in and meet with sales
• Listen and be attentive to customer needs and prioritize in order to provide assistance to the customer and provide the sales consultant with a proper qualified lead
• Provide superior customer service and achieve highest degree of customer satisfaction
• Work closely in partnership with sales consultants and management to provide qualified leads and detailed information on customer requirements
• Maintain a high Customer Service Experience index score
• Respond to customer complaints and following established concern resolution process
• Assist fellow team members when required
• Identify recurring customer issues, missed opportunites or training needs, and report findings to management
• Maintain detailed call logs and internal notes for followup as needed
• Assist with internal communication coordination across Sales, Service, Admin, and Management teams
• Communicate escalated customer concerns to appropriate manager when required
• Provide feedback to management and maintain open communication on concerns, suggestions, requirements etc.

Skills Profile:

Energized by challenges; driven to improve efficiencies, learn and grow

Proactive self-starter with a desire for accountability

Passion for delivering a consistently exceptional customer experience

Operates with the highest level of integrity

Exceptional initiative, high energy and positive attitude

Process driven with impeccable organization and prioritization abilities

Exceptional problem solving and conflict resolution skills

Impeccable follow-through and commitment to building and cultivating relationships

Establish excellent “One Dealership” relationships with other departments to help deliver on our customer promise

Special Requirements: 

·         Valid driver’s license

·         Minimum High School Diploma

·         Post Secondary Education Preferred

·         Strong technical skills including MS Word, Excel, PowerPoint, Outlook

Why We’re Awesome:

•     Commitment to an exceptional employee experience
  
•     Full benefit programs & competitive compensation plans
•     Employee and Family Assistance Program
•     Collaborative work environment & group support

Qualified applicants are invited to apply in confidence with resume and cover letter.

Baytowne Hyundai is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at (705)734-1200 or nmuto@baytownehyundai.com to make your needs known in advance.